Return & Exchange Policy

At GenZ Mart, customer satisfaction is important to us. We do not offer cash refunds. However, we offer an exchange option within 7 days of delivery subject to the conditions below.

Exchange Eligibility

To be eligible for an exchange:

• The exchange request must be made within 7 days of receiving the order.

• The product must be unused and unworn.

• The product must be returned in its original condition and packaging.

• The item must not show signs of damage, alteration, washing, or misuse.

• For a damaged or incorrect item, customers may be required to provide clear photos/videos of the product and packaging.

Wrong or Damaged Items

If you receive a wrong, damaged, or defective product, please contact us as soon as possible at:

WhatsApp: 03470679527
Email: genzmart.site@gmail.com

We will review the issue and, if approved, arrange an exchange.

Non-Exchangeable Items

Items may not be eligible for exchange if:

• The 7-day exchange period has expired.

• The product has been used or worn.

• The product has been damaged by the customer.

• The product is returned without its original packaging where applicable.

No Cash Refunds

GenZ Mart does not provide cash or monetary refunds. Approved requests will be handled through an exchange of the product.

Exchange Process

To request an exchange, contact us through WhatsApp or email with your order details and explain the reason for the exchange. Our team will guide you through the next steps.

GenZ Mart reserves the right to approve or decline an exchange request based on the condition of the product and the terms of this policy.